Testimonials

As someone that works closely with a varied group of clients I really value the feedback. Here are some of the recent views of ISO implementation work completed.

During our initial ISO 9001 application, we employed a full-time person to prepare over-complicated documents and flow charts detailing our processes and policies, which reflected our fundamental lack of knowledge of the actual standard and how it could work with us and for us. This was costly in terms of both time and money spent in attaining certification.
It wasn’t until we engaged Brian and the team at Axiom that we fully grasped what the ISO standard really stood for and how we could use it to improve our working practices, for the benefit of the company, our employees and ultimately our customers.
Brian has worked closely alongside us over the past 4 years to ensure that we have maintained our certified status throughout that period. He brings clarity to all things ISO not only through the time he has spent training us, which is always engaging and fun on all levels, but also the time he has invested with me as a business owner to discuss and implement changes for both short- and long-
term gains.
I highly recommend Brian and his team if you are thinking of starting the ISO journey or even if, like us, you were part way through and maybe lacking direction. If you want to smile and not grimace through the pain, Axiom is definitely the way to go.

Gavin Acute Training

‘Brian see’s clarity through the clutter with his brainstorming and experience tailors practical processes for efficient evolution of our systems’

‘Always on the end of a phone, Brian’s knowledge about the requirements of the standards never fails us’

‘Our staff report Brian’s workshops as fun and engaging and all feel he’s an extension of our company’

GN Titan

Brian engaged with Cardiff Airport and carried out a full Analysis of the organisation to unclutter the existing system and provide a clear view of the processes ensuring an effective and sufficient system, creating simplistic documents that could be adopted by everyone working at the airport.
Brain brought a valued experience and knowledge about the requirements of the standards and able to provide practical solutions, when developing and providing relevant training, Brain was able to build a rapport with employees at all levels of the organisation and delivered it in an engaging, entertaining, fun way!

Jason Coleman – Cardiff Airport

We have worked with Brian for a number of years on obtaining our Iso Standards in 9001 and 27001.
Brian has a really great way of explaining the standards in practical terms that you can apply everyday to your business. His common sense approach has made it enjoyable to be involved in implementing our security and process management systems. A value add aspect for us is having Brian there to bounce ideas off and help shape our processes, he can quickly identify issues in a
process or a system and come up with a real world way to tackle them, our wider team love working with him and he has built relationships at all levels across the organisation, they know they can ask him anything and they will get a straightforward answer and a supportive approach. The training provided to us is always informative, and Brian makes what might be considered a dry topic enjoyable through his approach. We will be on partnership with him for years to come and would recommend him as a consultant, trainer and all round business partner.

Jennifer Griffiths. Circle IT

We have worked with Brian for x [can’t remember how many!] years. During that time, Brian has continued to develop effective, efficient and robust systems to accurately reflect the processes used within the company. In recent years we have introducing many new capabilities and products, but the simplicity of Axiom’s approach has meant incorporating these into the Quality system has been a very straightforward process. Brian is an extremely easy guy to work with: practical and pragmatic, yet very personable and able to deliver training and support [for fundamentally
dull subject material] in an engaging and enjoyable manner.

Nick Corlett – Steritouch

I first met Brian at an ISO awareness seminar he was delivering on behalf of the Welsh Government. I’d attended a number of seminars in the previous weeks and thought this would be the usual monotonous sales pitch, I couldn’t be more wrong!
Brian was excellent, he was enthusiastic and engaging throughout but more importantly Brian offered pragmatic and simple to follow advice which could easily be adopted by any organisation. It was for this reason I engaged Brian to completely overhaul our overly complicated 9001, 14001 and 18001 management systems with the specific aim of simplifying the systems and embedding them into our everyday activities.

We required a quick turnaround due to an impending audit, so Brian got straight to work and helped us not only implement new simpler systems but also up-skilled the team and got us thinking more strategically about how we operate as a business.
Thankfully, because of Brian we achieved recertification (multiple times) and are in a far better place than we were before engaging Brian’s services. We consider Brian to be a key partner and have tasked him with helping us achieve 27001 certification in 2019.

If you’re looking for a pragmatic approach to ISO I would strongly recommend you engage Brian to help!

Rhys Williams. RiskMonitor

Before we met Brian, we had a Quality management system that was more hinderance and hassle than help. We had unknowingly constrained ourselves into mountains of paperwork and found that we weren’t really managing the Quality of our product but just about keeping on top of the Quality of our paperwork.

Brian challenged us to think about Quality management systems differently, we threw out the manual and started again and have since managed to proactively think about our business and our processes and consider different ways in managing these (without the 50 page procedure, and numerous checklists) We developed procedures that were based more on flow charts and diagrams
rather than prose, we developed controls within our IT infrastructure that threw out certain records we were keeping but still managed to evidence our procedure and have simplified many more processes.

We asked Brian to help us transition over to ISO 9001: 2015, but what we got out of the time we spent with him was so much more. We understand ISO guidelines and the various ways in which these can be applied,  we have used  the same approach with our other Management Systems – Environment and Health & Safety and found that ISO and its implementation is not separate or parallel to our business but is in the fabric of our business and as a result we spend less time on paper work and more time improving our business and our products.

Rita Beard – Mainstay